Refund & Cancellation Policy

Last updated: August 30, 2026

In short: the only payment Staizkart itself processes is the 20% booking fee, charged to renters once a property owner accepts a booking. Rent, deposits, and everything else are paid directly between renter and property owner, outside the platform — Staizkart is not a party to that money and can't refund it.

Renters — booking fee

Once a property owner accepts your booking request, you pay a booking fee (20% of the listed rent) through the platform via Razorpay. This fee covers the service of connecting you with the property owner and confirming the booking.

Once paid, the booking fee is non-refundable if you simply change your mind — the connection and confirmation service has already been provided.
You get a full refund of the booking fee if: the property owner cancels or backs out of the accepted booking after you've paid, the listing turns out to be fraudulent or materially misrepresented, or a technical error caused you to be charged incorrectly (e.g. double-charged).
To request a refund under the above, contact support@staizkart.com within 7 days of the charge, with your booking details. Approved refunds are issued back to your original payment method and may take 5–7 business days to reflect, per Razorpay's processing times.

Renters — rent & deposits

Rent, security deposits, and any other payment beyond the booking fee are paid directly between you and the property owner — by cash, UPI, bank transfer, or whatever method you both agree — and are never collected by Staizkart.

Refunds for rent or deposits are governed entirely by whatever agreement you make directly with the property owner.
If a property owner is unresponsive, misrepresents a listing, or you believe a listing is fraudulent, contact us at support@staizkart.com — we can investigate, suspend the listing, and take moderation action, and this may also qualify you for a booking-fee refund per the section above, but we cannot refund rent or deposits we never received.

Applicants — internships & jobs

Browsing internships and submitting applications is entirely free. There is no fee to refund.

Property owners & companies — verification fees

Getting a listing or company profile Verified may involve a review fee, currently tracked and invoiced outside of the in-app payment flow rather than charged via card/UPI at the moment you request verification.

If a verification fee has been invoiced but the review has not yet been completed, you may request a full refund by contacting us before the review starts.
Once our team has completed the verification review, the fee is non-refundable, regardless of whether the badge is granted — the fee covers the review itself, not a guaranteed outcome.
If you believe you were charged in error, contact support@staizkart.com and we'll look into it.

This policy will be updated

As Staizkart's payment flows evolve, this policy will be updated to reflect the current refund and cancellation terms, and the "Last updated" date above will change accordingly.

Contact

Questions about a specific charge or refund can be sent to support@staizkart.com — please include your account email/phone and, if relevant, the listing or company name involved.